Job Description
Job Description
\n
The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.
\n
Primary Responsibilities:
\n
\n - Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
\n - Display merchandise in a neat, eye-appealing manner.
\n - Restock items as necessary, check expiration dates, and discard expired items.
\n - Keep storeroom neat and clean.
\n - Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
\n - Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
\n - Follow checklist for opening and closing shop.
\n - Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
\n - Report accidents, injuries, and unsafe work conditions to captain (manager).
\n - Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
\n - Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
\n - Speak with others using clear and professional language; answer telephones using appropriate etiquette.
\n - Develop and maintain positive working relationships with others.
\n - Comply with quality assurance expectations and standards.
\n - Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
\n - Additional duties as assigned by Captain (Manager)
\n
\n
\n
Qualifications:
\n
\n - High School Diploma/G.E.D. equivalent
\n - At least 1 year of related work experience
\n - Previous customer service experience preferred.
\n - Excellent administrative, interpersonal, organization, written and verbal communication skills
\n - Organizational skills and attention to detail
\n - Excellent communication skills both written and oral.
\n - Ability to multi-task and work in a fast-paced environment
\n - An aptitude for self-motivation
\n - A can-do attitude and a hands-on approach
\n - A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel
\n
\n
\n
\n
Position Offerings:
\n
\n - Competitive Salary
\n - 401(k) Plan
\n - Health and Dental Insurance
\n - Paid Vacation
\n - Growth Potential
\n
\n
About MCR: MCR is the seventh largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019). The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 team members and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States’ top owners in 2018 by Hotel Business. For more information on MCR, please visit
\n
\n
For more information on the TWA Hotel, please visit
\n
Responsibilities:
\n
\n - Respond to group inquiries and other requests in a timely manner
\n - Block groups in hotel systems
\n - Prepare, show rooms, and give tours to walk-in clients
\n - Create and distribute flyers for special events
\n - Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
\n - Route billing, payments, etc.
\n - Prepare reports for revenue management and sales teams
\n - Assist with scheduling and servicing meeting rooms as needed
\n - Order and inventory sales amenities and supplies
\n - Provide support and sales insight
\n - Other duties as assigned by management
\n
\n
Requirements:
\n
\n - Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry
\n - Front Desk or Sales experience with the brand strongly preferred
\n - Highly motivated, self-directed, with strong initiative and desire for achievement
\n - Exceptional customer service skills required
\n - Professional attire required
\n - Strong computer skills, email, Excel, must be trainable on Sales systems
\n - Excellent communication, problem solving, and presentations skills required
\n
\n \n
Our Company
\n
\n - MCR is the 3rd-largest hotel owner-operator in the United States.
\n - Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
\n - MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
\n - MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
\n - MCR was named one of Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
\n - MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
\n - For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
\n
\n
What we offer/What’s in it for you?
\n
\n - Hotel Discounts
\n - Weekly Pay
\n - Paid Time Off
\n - Retirement Options
\n - Referral bonuses
\n - Career advancement & upward mobility
\n - Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
\n
Job Tags
Weekly pay, Full time, Work experience placement, Flexible hours, Night shift, Weekend work,